Privacy Policy

Last updated: January 2024

Introduction

gleam-facade ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gleam-facade.com or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or enquiry form
• Request a quote for our services
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include your name, email address, postal address, postcode, and details about your renovation project.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare quotes and project proposals
• Communicate about your project or our services
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data on the following bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
• Legal obligation: Where processing is necessary for compliance with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and business
• Professional advisers including lawyers, accountants, and insurers
• Government bodies and regulators where required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client information for seven years after project completion for warranty and legal purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

gleam-facade
47 Whitmore Lane
Leeds, LS12 4TH
United Kingdom
Email: [email protected]